There are two types of Cloud support, aka Management; Those that claim to deliver and those that deliver. Go online and there is no shortage of firms promising to take the drudgery of Cloud operations off your hands, provide better efficiency, or be there when you need help.
We’re as good as your last experience with us and you can fire us any time. So far, we’ve lost zero clients in five years.
We’re structured differently. Most of the time you’ll interact only with the engineer who is assigned to you and knows your environment intimately. There’s none of the usual ‘let me escalate to someone’ delay.
Day or Night. We don’t have a night shift of staff who are barely technical. When calling for off hours support, you’ll still typically get the same engineer assigned to you. If life gets in the way, you’ll still get a seasoned resource, who acts as his backup, and knows your environment.
Not making many support calls, but need help with a project that’s technically Out of Scope? In almost all cases, we’re happy to give you our time; at discretion of course.
Our model relies on keeping your Cloud environment so stable, you never need to call. Through maintenance and proactive management, we’ll help you consistently beat Service Level SLAs.
Unlock the full potential of public cloud services, from centralized identity management to server orchestration and database refactoring. We provide expertise in Azure and AWS, educating your team on options and implementing design best practices such as tagging and automation. Even if your environment is already well-implemented, we can optimize it further.
Do you have a comprehensive and regularly tested Disaster Recovery plan for the Cloud? We can help you identify deficiencies, develop an actionable and fully tested plan, covering technical documentation, notification processes, and SLAs. Benefit from our experience in making your DR plan robust and reliable.
Protect against ransomware, impersonation attacks, spam and intrusions. Our experts will optimize your edge email security, configure critical components, and fine-tune spam filtering to ensure a secure and reliable email experience.
Streamline endpoint management with Intune, the industry-leading solution. Our team will help you understand its extensive options and secure company systems without causing inconvenience or additional work for your users. Automate device deployment and gain valuable insights into usage and statistics, prevent data exfiltration, and reduce your workload at the same time.
AEG is a team of top tier experts, with the pedigree, references, and certifications to prove it. We are your partner when you need help solving business challenges, formulating technology strategy, evaluating IT investment value, or your in house talent. We’re here to help you plan, communicate value, and execute business success through application of custom tailored technology platforms.
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